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wholesale cheap jordan shoes,100% quality guarantee!

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Notice:Free Shipping for over 5 items' order or more than $150 get free shipping.

FAQ

 
1. Is my payment to your site secure?
    All Payment are done online through the 100% secured "https" server. hey-b2b.com will never get your credit card number, and you never have to worry about your credit card info gets stolen or sold to other party online.

2. What are your methods of payment?
    We accept WESTERN UNION and MONEYGRAM.
    Note: All prices are listed in US Funds & Pound Sterling.

3. Where do you ship and what are your SHIPPING RATES?
    Order more than 5 items or more than $150 get free shipping.    
We will provide you with tracking number via e-mail once your shoes have been shipped. We highly suggest that you place your order at least 4 weeks before any major holiday to allow enough time for delivery.

4. How do I do the process to buy your products follow the 5 step?
    1 .When you find products you would like to purchase, choose the appropriate quantities, sizes, etc. and add the items to your cart.
    2. When you have finished shopping and are ready to checkout, click the Checkout button on the shopping cart page.
    3. Fill in all of the required information on the shipping and billing pages. If you have forgotten to fill in a required field, we will alert you to the area in red text so you can go back and try again. Complete the required field with the requested information and continue to checkout again.
    4. Review your order before submitting to verify all of the information is correct and to get your calculated order total.
    5. If you pay by western union, you need talk to our live support and tell us the MTCN (money transtion control number). we will shipping your shoes in 24 hours after the payment. We can special discount if you pay via western union or wholesale.

5. How do I know you have shipped my goods.
    After we shipped your order, we will send you a tracking number by email, that will show you where your goods right now on line.

6. Can I exchange or cancel an order?
    When an order is sent to us from our site, we are generally unable to change or cancel your order. The order is automatically processed as soon as you press ��check out��. You may contact us with our live support if you wish to make a change as soon as you want to change it .However, due to the above, we cannot guarantee your order will be changed. For we just send the shoes after you ordered it from us in several hours.

7. How long will it take for my product to ARRIVE?
    Delivery time is generally 3-7 days from the time your order has been processed. In most cases items are received in 5 business days, however we say 7 days in case of delays. All the items by using EMS and it will take 5-10 days for you to receive it. But if you need a rush delivery, you need to pay extra $30 per order then you will get your things in 3-4 days.

8. How do I CONTACT online service after payment was made?
    You can contact the 24/7 instant online messager . All inquiries are answered within 24 Hours. If you have not heard from us, please check your Junk Mail Folder.

9. Do we issue REFUNDS or EXCHANGES?
    All sales are Final. There are no returns/exchanges allowed unless wrong shoe size was received. Ex: Ordered size 11, received size 8 (based on tags). If you received the wrong item, or there is a problem with the quality, you may return your shoes as long as its in unworn condition within 5 days of receiving your shoes. Please make sure to send back all accessories and box or an exchange will be void. Contact our customer service to receive an authorization number for directions on how to send the item back.
10. How to get wholesale price?
    If you buy more than 20 pair at a time, we can give you wholesale price. and you need to talk with our live suport or customer service .By the way, wholesale only accept Western union and we need your payment fax. Wholesale price all negotiation decide by quantity of your order.